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Remote Customer Support Representative
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Основна дејност |
Сите дејности
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Огласувач |
onecontact TECH
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Регион |
Цела Македонија
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Отворен од |
14/5/2024
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Отворен до |
30/6/2024
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Плата |
Нема информација
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Број на работни
места |
Нема информација
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Вид на работување |
Сите видови на вработување
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Телефон |
Нема информација
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E-Mail |
jobs@onecontact.com.mk
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Потребни квалификации |
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Qualifications:
1-2 years of experience in effectively managing and resolving support tickets.
Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
Preferable experience with CRM systems like Salesforce
Fluent in spoken and written English.
Strong multitasking abilities with a positive attitude towards problem-solving.
Previous experience working in a software company.
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Детали за огласот |
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https://onecontact.com.mk/job/detail/remote-customer-support-representative
Roles & Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
Update and maintain customer information in the customer service database during and after each interaction.
Collaborate with the management team to stay informed about company processes, policies, and product updates.
Monitor call queues to ensure timely assignment and resolution of customer support cases.
Address backlog support cases, liaising with internal team members for necessary follow-ups.
Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
Oversee and update contact lists for organizations collaborating with the company.
Working Hours
Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals
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Други огласи од истата дејност
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
5+ years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using Postgress SQL & other relational databases
Strong development experience in (JavaScript, TypeScript) and using tools like Playwright, Cypress, Puppeteer, Protractor )
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Experience with automated API frameworks and tools like Postman
You have experience performing API testing and have experience using API testing tools.
You have worked with DevOps team and are familiar with Jenkins
Solid understanding of Pipelines, CI/CD and have experience working with DevOps team
Project Specific Details
Support Core and Cloud backup and recovery products for safegurding data
Work with a global distributed team
Opportunity to work in cloud technologies and learn NoSQL DynamoDB
Home Office Setup
Fiber Optic internet connection
Good Backup Battery and UPS setup to work from home
A quite place to conduct remote meetings with team
Laptop will be provided
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Remote QA Automation Engineer
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Сите дејности
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Важи до: 17/5/2024
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Job Requirements
5+ years of software automation testing experience with Desktop, Mobile, and web-based applications
Experience in using Postgress SQL & other relational databases
Strong development experience in (JavaScript, TypeScript) and using tools like Playwright, Cypress, Puppeteer, Protractor )
Strong written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Experience with automated API frameworks and tools like Postman
You have experience performing API testing and have experience using API testing tools.
You have worked with DevOps team and are familiar with Jenkins
Solid understanding of Pipelines, CI/CD and have experience working with DevOps team
Project Specific Details
Support Core and Cloud backup and recovery products for safegurding data
Work with a global distributed team
Opportunity to work in cloud technologies and learn NoSQL DynamoDB
Home Office Setup
Fiber Optic internet connection
Good Backup Battery and UPS setup to work from home
A quite place to conduct remote meetings with team
Laptop will be provided
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Must Have Skills
Bachelor’s degree in Computer Science or related field, or equivalent experience
6 – 10 years of experience as a front-end or full-stack engineer
Minimum of 4 years of experience with React 16.8 or higher with TypeScript
At least 2 years of experience writing integration tests utilizing mock service workers (MSW), or end-to-end tests with tools like Cypress, Playwright, Vitest, or equivalent
Proficiency with GitLab or GitHub, including familiarity with git-flow branching strategies, code review commenting, and code rebasing
Ability to mentor and provide guidance to junior and mid-level engineers
Nice To Have
Familiarity with advanced React 18 concepts, such as suspense and concurrent mode
Experience with Next.js 13 for server-rendering and static site generation
Proficiency in ESLint/Prettier for enforcing code quality and consistency
Hands-on experience with TanStack, specifically using React Query for asynchronous requests and caching
Familiarity with react-i18next for implementing translations across different locales
Experience configuring Styleline and PostCSS to maintain consistent styling and enhance CSS processing
Understanding of Zod and TypeScript patterns for improving code quality
Experience with Jotai for state management within a React application
Understanding and experience with web accessibility standards, including the application of WAI-ARIA practices and testing with accessibility tools
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Remote Senior React Developer
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Сите дејности
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Важи до: 30/6/2024
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Must Have Skills
Bachelor’s degree in Computer Science or related field, or equivalent experience
6 – 10 years of experience as a front-end or full-stack engineer
Minimum of 4 years of experience with React 16.8 or higher with TypeScript
At least 2 years of experience writing integration tests utilizing mock service workers (MSW), or end-to-end tests with tools like Cypress, Playwright, Vitest, or equivalent
Proficiency with GitLab or GitHub, including familiarity with git-flow branching strategies, code review commenting, and code rebasing
Ability to mentor and provide guidance to junior and mid-level engineers
Nice To Have
Familiarity with advanced React 18 concepts, such as suspense and concurrent mode
Experience with Next.js 13 for server-rendering and static site generation
Proficiency in ESLint/Prettier for enforcing code quality and consistency
Hands-on experience with TanStack, specifically using React Query for asynchronous requests and caching
Familiarity with react-i18next for implementing translations across different locales
Experience configuring Styleline and PostCSS to maintain consistent styling and enhance CSS processing
Understanding of Zod and TypeScript patterns for improving code quality
Experience with Jotai for state management within a React application
Understanding and experience with web accessibility standards, including the application of WAI-ARIA practices and testing with accessibility tools
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
Minimum of 5 years of related experience
Experience in managing large scale implementations with 800+ users
Nice to have - migrating Jira On-premise implementation to Cloud Infrastructure
Experience managing third party integrations and implementations and coordinating and leading project migration
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Remote IT Jira-Confluence Administrator
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Сите дејности
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Важи до: 17/5/2024
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Job Requirements
Minimum of 5 years of related experience
Experience in managing large scale implementations with 800+ users
Nice to have - migrating Jira On-premise implementation to Cloud Infrastructure
Experience managing third party integrations and implementations and coordinating and leading project migration
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Други огласи од истиот регион
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements:
Over 6 years of experience as an automation engineer, with a strong background in CI/CD pipelines and cloud resource management.
Proficient in Azure ARM templates, Terraform, Azure CLI scripting, and deployment strategies.
Demonstrated expertise in Azure DevOps processes and a solid understanding of Agile software development practices.
Ability to comprehend and work with software application code.
Familiarity with network protocols, security best practices, and cloud security measures.
Independent worker and team player, capable of thriving in a fast-paced environment.
DevOps mindset with proficiency in Git repo management, code review practices, and CI/CD tools.
Experience with Azure cloud services and infrastructure, keen on continuous learning and technological advancement.
Bachelor’s or master’s degree in computer science, Engineering, or a related field. Azure certifications strongly preferred.
Azure Certifications - Good to Have:
Azure Administrator Associate
Azure Solutions Architect Expert
Azure DevOps Engineer Expert
Any other relevant Azure certifications
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Remote Senior Azure Cloud Engineer
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Сите дејности
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Важи до: 17/5/2024
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Job Requirements:
Over 6 years of experience as an automation engineer, with a strong background in CI/CD pipelines and cloud resource management.
Proficient in Azure ARM templates, Terraform, Azure CLI scripting, and deployment strategies.
Demonstrated expertise in Azure DevOps processes and a solid understanding of Agile software development practices.
Ability to comprehend and work with software application code.
Familiarity with network protocols, security best practices, and cloud security measures.
Independent worker and team player, capable of thriving in a fast-paced environment.
DevOps mindset with proficiency in Git repo management, code review practices, and CI/CD tools.
Experience with Azure cloud services and infrastructure, keen on continuous learning and technological advancement.
Bachelor’s or master’s degree in computer science, Engineering, or a related field. Azure certifications strongly preferred.
Azure Certifications - Good to Have:
Azure Administrator Associate
Azure Solutions Architect Expert
Azure DevOps Engineer Expert
Any other relevant Azure certifications
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements:
3+ years of experience working in a DBA capacity.
Advanced command of SQL and Oracle server tools.
Advanced knowledge of database security, backup, recovery, and performance monitoring standards.
Experience using tools such as TOAD, SQL Developer.
Strong troubleshooting skills and analytical thinking to resolve issues.
Positive, proactive, take charge attitude and attention to detail.
Strong time management skills with the ability to meet deadlines for multiple, concurrent projects.
Excellent verbal and written communication skills.
PowerShell experience for SQL Server and Azure is a plus.
Bachelor s Degree in Information Systems, Computer Engineering, or equivalent technical Degree or equivalent combination of education and experience.
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Remote Database Administrator (DBA)
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Сите дејности
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Важи до: 30/6/2024
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Job Requirements:
3+ years of experience working in a DBA capacity.
Advanced command of SQL and Oracle server tools.
Advanced knowledge of database security, backup, recovery, and performance monitoring standards.
Experience using tools such as TOAD, SQL Developer.
Strong troubleshooting skills and analytical thinking to resolve issues.
Positive, proactive, take charge attitude and attention to detail.
Strong time management skills with the ability to meet deadlines for multiple, concurrent projects.
Excellent verbal and written communication skills.
PowerShell experience for SQL Server and Azure is a plus.
Bachelor s Degree in Information Systems, Computer Engineering, or equivalent technical Degree or equivalent combination of education and experience.
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2
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Огласувач:
onecontact TECH
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Цела Македонија
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Job Requirements
3+ years of experience in a technical support role or a related field, preferably with exposure to Jira administration.
Experience in managing large scale implementations with 800+ users
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Strong aptitude for learning and adapting to new technologies and tools.
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Hands-on experience in Atlassian administration, encompassing user management, workflows, and permissions for both cloud-based and on-premises deployments.
Familiarity with Agile methodologies and their application in project management contexts.
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Remote Jira/Atlassian Administrator
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Сите дејности
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Важи до: 30/6/2024
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Job Requirements
3+ years of experience in a technical support role or a related field, preferably with exposure to Jira administration.
Experience in managing large scale implementations with 800+ users
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Strong aptitude for learning and adapting to new technologies and tools.
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Hands-on experience in Atlassian administration, encompassing user management, workflows, and permissions for both cloud-based and on-premises deployments.
Familiarity with Agile methodologies and their application in project management contexts.
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