|
|
Remote Customer Support Representative
|
|
Основна дејност |
Сите дејности
|
|
Огласувач |
onecontact TECH
|
|
Регион |
Цела Македонија
|
|
Отворен од |
14/5/2024
|
|
Отворен до |
30/6/2024
|
|
Плата |
Нема информација
|
|
Број на работни
места |
Нема информација
|
|
Вид на работување |
Сите видови на вработување
|
|
Телефон |
Нема информација
|
|
E-Mail |
jobs@onecontact.com.mk
|
|
|
|
|
Потребни квалификации |
|
|
|
|
|
|
|
Qualifications:
1-2 years of experience in effectively managing and resolving support tickets.
Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
Preferable experience with CRM systems like Salesforce
Fluent in spoken and written English.
Strong multitasking abilities with a positive attitude towards problem-solving.
Previous experience working in a software company.
|
|
|
|
|
|
|
Детали за огласот |
|
|
|
https://onecontact.com.mk/job/detail/remote-customer-support-representative
Roles & Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
Update and maintain customer information in the customer service database during and after each interaction.
Collaborate with the management team to stay informed about company processes, policies, and product updates.
Monitor call queues to ensure timely assignment and resolution of customer support cases.
Address backlog support cases, liaising with internal team members for necessary follow-ups.
Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
Oversee and update contact lists for organizations collaborating with the company.
Working Hours
Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Други огласи од истата дејност
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
.png)
|
Must Have Skills
Bachelor’s degree in Computer Science or related field, or equivalent experience
6 – 10 years of experience as a front-end or full-stack engineer
Minimum of 4 years of experience with React 16.8 or higher with TypeScript
At least 2 years of experience writing integration tests utilizing mock service workers (MSW), or end-to-end tests with tools like Cypress, Playwright, Vitest, or equivalent
Proficiency with GitLab or GitHub, including familiarity with git-flow branching strategies, code review commenting, and code rebasing
Ability to mentor and provide guidance to junior and mid-level engineers
Nice To Have
Familiarity with advanced React 18 concepts, such as suspense and concurrent mode
Experience with Next.js 13 for server-rendering and static site generation
Proficiency in ESLint/Prettier for enforcing code quality and consistency
Hands-on experience with TanStack, specifically using React Query for asynchronous requests and caching
Familiarity with react-i18next for implementing translations across different locales
Experience configuring Styleline and PostCSS to maintain consistent styling and enhance CSS processing
Understanding of Zod and TypeScript patterns for improving code quality
Experience with Jotai for state management within a React application
Understanding and experience with web accessibility standards, including the application of WAI-ARIA practices and testing with accessibility tools
|
|
Remote Senior React Developer
|
|
|
Сите дејности
|
Важи до: 30/6/2024
|
Must Have Skills
Bachelor’s degree in Computer Science or related field, or equivalent experience
6 – 10 years of experience as a front-end or full-stack engineer
Minimum of 4 years of experience with React 16.8 or higher with TypeScript
At least 2 years of experience writing integration tests utilizing mock service workers (MSW), or end-to-end tests with tools like Cypress, Playwright, Vitest, or equivalent
Proficiency with GitLab or GitHub, including familiarity with git-flow branching strategies, code review commenting, and code rebasing
Ability to mentor and provide guidance to junior and mid-level engineers
Nice To Have
Familiarity with advanced React 18 concepts, such as suspense and concurrent mode
Experience with Next.js 13 for server-rendering and static site generation
Proficiency in ESLint/Prettier for enforcing code quality and consistency
Hands-on experience with TanStack, specifically using React Query for asynchronous requests and caching
Familiarity with react-i18next for implementing translations across different locales
Experience configuring Styleline and PostCSS to maintain consistent styling and enhance CSS processing
Understanding of Zod and TypeScript patterns for improving code quality
Experience with Jotai for state management within a React application
Understanding and experience with web accessibility standards, including the application of WAI-ARIA practices and testing with accessibility tools
|
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements:
3+ years of experience working in a DBA capacity.
Advanced command of SQL and Oracle server tools.
Advanced knowledge of database security, backup, recovery, and performance monitoring standards.
Experience using tools such as TOAD, SQL Developer.
Strong troubleshooting skills and analytical thinking to resolve issues.
Positive, proactive, take charge attitude and attention to detail.
Strong time management skills with the ability to meet deadlines for multiple, concurrent projects.
Excellent verbal and written communication skills.
PowerShell experience for SQL Server and Azure is a plus.
Bachelor s Degree in Information Systems, Computer Engineering, or equivalent technical Degree or equivalent combination of education and experience.
|
|
Remote Database Administrator (DBA)
|
|
|
Сите дејности
|
Важи до: 30/6/2024
|
Job Requirements:
3+ years of experience working in a DBA capacity.
Advanced command of SQL and Oracle server tools.
Advanced knowledge of database security, backup, recovery, and performance monitoring standards.
Experience using tools such as TOAD, SQL Developer.
Strong troubleshooting skills and analytical thinking to resolve issues.
Positive, proactive, take charge attitude and attention to detail.
Strong time management skills with the ability to meet deadlines for multiple, concurrent projects.
Excellent verbal and written communication skills.
PowerShell experience for SQL Server and Azure is a plus.
Bachelor s Degree in Information Systems, Computer Engineering, or equivalent technical Degree or equivalent combination of education and experience.
|
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements
3+ years of experience in a technical support role or a related field, preferably with exposure to Jira administration.
Experience in managing large scale implementations with 800+ users
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Strong aptitude for learning and adapting to new technologies and tools.
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Hands-on experience in Atlassian administration, encompassing user management, workflows, and permissions for both cloud-based and on-premises deployments.
Familiarity with Agile methodologies and their application in project management contexts.
|
|
Remote Jira/Atlassian Administrator
|
|
|
Сите дејности
|
Важи до: 30/6/2024
|
Job Requirements
3+ years of experience in a technical support role or a related field, preferably with exposure to Jira administration.
Experience in managing large scale implementations with 800+ users
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Strong aptitude for learning and adapting to new technologies and tools.
Profound understanding of project management principles and methodologies.
Excellent analytical and problem-solving skills to address complex technical challenges.
Exceptional communication and interpersonal abilities to collaborate effectively with diverse teams.
Hands-on experience in Atlassian administration, encompassing user management, workflows, and permissions for both cloud-based and on-premises deployments.
Familiarity with Agile methodologies and their application in project management contexts.
|
Други огласи од истиот регион
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
https://onecontact.com.mk/job/detail/remote-senior-vmware-specialist
Roles & Responsibilities
Design, implement, and maintain VMware solutions to meet the organization s virtualization needs, collaborating with cross-functional teams to ensure seamless integration with other systems and applications.
Migrate virtual machines across different clusters while minimizing downtime and maximizing efficiency, utilizing expertise in Servers, Storage, and VMware infrastructure.
Configuring various storage systems via vSAN and managing core Systems infrastructure using VMware vCenter and vSAN.
Troubleshoot and resolve issues related to VMware infrastructure, virtual machines, and system performance, demonstrating excellent troubleshooting skills and attention to detail.
Develop proactive solutions to reduce reactive work, enhance system management, and address infrastructure-related issues faced by stakeholders.
Provide guidance on performance monitoring tools to application owners, presenting recommendations and solutions to the leadership team.
Collaborate with networking, system, data security, and service desk teams to assess and implement new solutions for improving support tools, security practices, and cost-saving measures associated with the infrastructure.
Negotiate pricing with vendors when purchasing new tools and technologies, contributing to project-level architecture and IT system concepts.
Perform routine maintenance on infrastructure tools, including building new VMs per user request and decommissioning unused VMs regularly.
Stay updated on emerging technologies and best practices in virtualization, VMware solutions, and system administration.
What We Offer
Remote Work
Opportunity To Learn & Develop New Skills
Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation
Generous Compensation based on Industry Standards + Benefits
Working Hours 9 - 5 EST
|
|
Remote Senior VMware Specialist
|
|
|
Сите дејности
|
Важи до: 30/6/2024
|
https://onecontact.com.mk/job/detail/remote-senior-vmware-specialist
Roles & Responsibilities
Design, implement, and maintain VMware solutions to meet the organization s virtualization needs, collaborating with cross-functional teams to ensure seamless integration with other systems and applications.
Migrate virtual machines across different clusters while minimizing downtime and maximizing efficiency, utilizing expertise in Servers, Storage, and VMware infrastructure.
Configuring various storage systems via vSAN and managing core Systems infrastructure using VMware vCenter and vSAN.
Troubleshoot and resolve issues related to VMware infrastructure, virtual machines, and system performance, demonstrating excellent troubleshooting skills and attention to detail.
Develop proactive solutions to reduce reactive work, enhance system management, and address infrastructure-related issues faced by stakeholders.
Provide guidance on performance monitoring tools to application owners, presenting recommendations and solutions to the leadership team.
Collaborate with networking, system, data security, and service desk teams to assess and implement new solutions for improving support tools, security practices, and cost-saving measures associated with the infrastructure.
Negotiate pricing with vendors when purchasing new tools and technologies, contributing to project-level architecture and IT system concepts.
Perform routine maintenance on infrastructure tools, including building new VMs per user request and decommissioning unused VMs regularly.
Stay updated on emerging technologies and best practices in virtualization, VMware solutions, and system administration.
What We Offer
Remote Work
Opportunity To Learn & Develop New Skills
Work with a collaborative & experienced leadership team that welcomes new ideas & encourages creativity and innovation
Generous Compensation based on Industry Standards + Benefits
Working Hours 9 - 5 EST
|
|
2
|
Огласувач:
onecontact TECH
|
Цела Македонија
|
|
Job Requirements:
4+ years of relevant experience in Software Quality Assurance.
Bachelor s degree in Computer Science, Engineering or related field.
Deep understanding of manual testing methodologies and techniques, especially in a tech startup environment.
Experience in testing payment systems like Stripe, ensuring transaction integrity, security, and compliance.
Proficiency in verifying data in a PostgreSQL database and understanding its structure.
Basic understanding of SQL language to execute queries and validate data.
Ability to identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
Meticulous attention to detail with the ability to identify subtle issues in complex applications.
Work closely with software developers, product managers, and other QA team members in an agile environment.
Excellent verbal and written communication skills for documenting test cases and reporting bugs.
Eagerness to keep up with new testing tools and strategies relevant to the industry.
|
|
Remote Senior QA Analyst
|
|
|
Сите дејности
|
Важи до: 30/6/2024
|
Job Requirements:
4+ years of relevant experience in Software Quality Assurance.
Bachelor s degree in Computer Science, Engineering or related field.
Deep understanding of manual testing methodologies and techniques, especially in a tech startup environment.
Experience in testing payment systems like Stripe, ensuring transaction integrity, security, and compliance.
Proficiency in verifying data in a PostgreSQL database and understanding its structure.
Basic understanding of SQL language to execute queries and validate data.
Ability to identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
Meticulous attention to detail with the ability to identify subtle issues in complex applications.
Work closely with software developers, product managers, and other QA team members in an agile environment.
Excellent verbal and written communication skills for documenting test cases and reporting bugs.
Eagerness to keep up with new testing tools and strategies relevant to the industry.
|
|
|