Огласи , Oglasi , rabotnimesta.mk , rabotnimesta , Oglasnik , Огласник , rabota , работа , One Contact - Customer Support Consultant

                                                       
  
   



   Customer Support Consultant
 Основна дејност Електроника и Телекомуникации
 Огласувач One Contact
 Регион Скопје
 Отворен од 16/5/2019
 Отворен до 17/6/2019
 Плата Нема информација
 Број на работни места 5
 Вид на работување Сите видови на вработување
 Телефон Нема информација
 E-Mail jobs@onecontact.com.mk
 Потребни квалификации
 Excellent English – verbal and written communication skills
Exceptional customer service skills.
Positive, self-motivated attitude with high energy
Ability to think, problem solve, take action and follow through
Fluency in Spoken and Written English
Technical Skills to use Web Based application a Plus.
You have 1-2 years experience in a related field under your belt.
You are proficient in English and have strong verbal and written communication skills.
You have held a customer facing role previously and you loved it!
You’re a problem solver and have exceptional diagnostic skills.
You get technology and are considered a nerd (we’re full of them here, don’t be shy). You’re not scared to get your hands dirty and figure out how things work.
You are obsessively customer focused. You have a high level of customer service aptitude and can manage customer expectations.
You are a natural at managing your time and prioritizing your tasks.
You are curious and genuinely investigate the issues your customers are dealing with. You assertively represent the voice of the customer.
You are an amazing communicator. You know how to listen, build rapport and respond empathetically to customers.
You re a master multi-tasker and keep your cool in high-pressure situations.
It would be great if you also knew a thing or two about Salesforce, databases, or JIRA.
 Детали за огласот
Job Title : HIRING FULL TIME CUSTOMER SUPPORT CONSULTANT

HIRING 5 FULL TIME CUSTOMER SUPPORT CONSULTANTS

THIS POSITION IS IN SKOPJE CENTAR

Native Level Fluency in English
CV Should be in English
MUST BE FLUENT IN ENGLISH, OUTGOING PERSONALITY TO ENGAGE CUSTOMERS
Customer Service Experience preferable
One Contact Dooel - Data Centre Opportunity

One Contact is an Telecommunication and Online Data Processing centre supporting North American Clients. The Data Center uses the latest technology to efficiently answer calls, process online orders and transmit the details to our clients. As a keen, energetic, career-minded candidate you may be interested in applying. Customer Service representatives are front line agents providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on One Contact customers wants and needs.

We offer the following:

Productive working environment
Paid training
Casual dress code
Modern facilities and high technology devices and tools
Attractive Salary Package


Responsibilities:

Update Information in CRM Software
Send Emails to Customers, Respond to Chat Questions
Update user system
Complete each Ticket Accurately on time
Respond to support tickets in a thoughtful, efficient and friendly manner.
Effectively manage your backlog and help
You will become a product expert, knowing features, workarounds, and even bugs inside and out!
Report bugs and feature requests and follow up with customers upon implementation.
Find the root cause behind the pain points.
Communicate with the development, product and QA teams to prioritize and resolve customer issues.
Proactively communicate with customers on a regular basis to ensure that all their issues and concerns are being dealt with.
Other duties as required
   
Внесете код за промена / бришење на огласот
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  17/5/2019
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    Други огласи од истата дејност
0   Огласувач: One Contact   Скопје  
  HR Recruitment Specialist
  Електроника и Телекомуникации   Важи до:   17/6/2019  
0   Огласувач: One Contact   Скопје  
  HR Assistant
  Електроника и Телекомуникации   Важи до:   17/6/2019  
0   Огласувач: One Contact   Скопје  
  HR Manager
  Електроника и Телекомуникации   Важи до:   17/6/2019  

  Други огласи од истиот регион
0   Огласувач: Nebb Solutions DOOEL   Скопје   Competencies For this position a competence in one (or more) of the following is necessary: Experienced in 3D Design of mechanical parts and assemblies using CAD software (Preferably Autodesk Inventor Professional, but alternatively can be Solidworks or another CAD software). Design of large constructions and large machinery. Preparing presentations of Design Progress and solution proposals. FEM analyses, thermodynamics and hand calculations Competence in at least one of the following is required: Knowledge of Autodesk Inventor Professional (3D Design of mechanical parts and assemblies). Preparation of manufacturing drawings, conversion in AutoCAD and pdf file format Create production drawings, product documentation and manuals, as well as providing engineering support during RFQ preparation. Qualifications: Bachelor’s degree (or higher) in Mechanical Engineering. 5+ years of experience for the Senior Mechanical Engineer 2+ years of experience for the Mechanical Engineer Expertise with Autodesk Inventor Professional, and AutoCAD 2D (Nastran in CAD, Vault, Autodesk 3DS Max are desirable, but not required). Proficiency in MS Office package (in Excel and PowerPoint). Practical, hands-on experience in a workshop is desirable, but not required. Required skills: Focus to excellence and readiness to take on a challenge Creative mind and pro-active attitude Ability for independent work
  Машински инженер
  Машинство   Важи до:   9/7/2019   Competencies For this position a competence in one (or more) of the following is necessary: Experienced in 3D Design of mechanical parts and assemblies using CAD software (Preferably Autodesk Inventor Professional, but alternatively can be Solidworks or another CAD software). Design of large constructions and large machinery. Preparing presentations of Design Progress and solution proposals. FEM analyses, thermodynamics and hand calculations Competence in at least one of the following is required: Knowledge of Autodesk Inventor Professional (3D Design of mechanical parts and assemblies). Preparation of manufacturing drawings, conversion in AutoCAD and pdf file format Create production drawings, product documentation and manuals, as well as providing engineering support during RFQ preparation. Qualifications: Bachelor’s degree (or higher) in Mechanical Engineering. 5+ years of experience for the Senior Mechanical Engineer 2+ years of experience for the Mechanical Engineer Expertise with Autodesk Inventor Professional, and AutoCAD 2D (Nastran in CAD, Vault, Autodesk 3DS Max are desirable, but not required). Proficiency in MS Office package (in Excel and PowerPoint). Practical, hands-on experience in a workshop is desirable, but not required. Required skills: Focus to excellence and readiness to take on a challenge Creative mind and pro-active attitude Ability for independent work
1   Огласувач: One Contact   Скопје  
  English Language Representative
  Електроника и Телекомуникации   Важи до:   17/6/2019  
0   Огласувач: ПРОИНГ МОНТ   Скопје   Потребен е СЕРВИСЕР ЗА ПУМПИ електротехничар-автоматичар Со искуствсо . ССС – техничка насока, Возачка дозвола Б Тимски работник со изразени организациски способности Одговорен, самоиницијативен, мотивиран, лојален Вашето CV испретете го на proingmont@yahoo.com или контактирајте не 075265006
  Сервисер
  Трговија   Важи до:   21/6/2019   Потребен е СЕРВИСЕР ЗА ПУМПИ електротехничар-автоматичар Со искуствсо . ССС – техничка насока, Возачка дозвола Б Тимски работник со изразени организациски способности Одговорен, самоиницијативен, мотивиран, лојален Вашето CV испретете го на proingmont@yahoo.com или контактирајте не 075265006


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